How can I cancel horrible vonage service?

Question

How can i cancel vonage service, it is horrible and they are asking $ 130 just to cancel, what is the legal re-course

Answer 1

yes....I have read your post with interest!!! and I feel for you .....!

so I will post a reply and some tips on HOW do deal with Vonage....and all the others too....!

1. most VoIP providers do not pro-rate when you cancel, so cancel around the 15th of the month...

2. VERY IMPORTANT....before you cancel....change your credit card with a virtual credit card number (you can get a temporary virtual CC number from almost any carrier...! I have Citibank CC and they give you a 30-6-90 day expiration date, you choose!! ( yes... its perfectly legal)

3. the next thing that will happen now, and thats the funny part....Vonage will contact you....asking for the payment....now!!! the ball is in your court.....you tell them that you can canceled 3 month ago.....and Vonage will reply no such knowledge of any one cancel your account!!! ( they are trained to say that)

4. this is the only way to deal with them.....they get what they deserve, and you are not out of your money!!

keep in mind that Vonage makes alot of money from disconnection .......cancellation fees and keeping ppl money from the credit cards!

Answer 2

Just tell them to cancel it as their services are not  upto standard and they have not delivered what they did tell u about so clearly they have violated the contract terms and u have the right to do so aswell !

Thats what i do most of the time and i am successful :

try ur luck

Answer 3

I know it can be difficult to cancel things like this. They are going to try really hard to keep you as a customer. Read their cancellation policy on their website. If you are still in the 30 day period you should not be having to pay to cancel.

I am however curious about what the problem with the service is. I have had Vonage for awhile now and have no problems with it. Its crystal clear and always working. I use it primarily for long distance calling since my family is 2100 miles away.

Good luck!