How can I contact MedShop Express by phone?

Question

I ordered merchandise from MedShop Express and they sent it to a wrong address and have not had success contacting them via e-mail. Can you help?

Answer 1

I placed an order for some extremely overpriced OTC allergy medication before realizing I had made a mistake. I tried to cancel it the same day.

MedShop Express has NO CUSTOMER SERVICE DEPARTMENT. They have NO CUSTOMER SERVICE PHONE NUMBER. They make it almost impossible to contact them. Click on their "Customer Service" tab and you get "eSupport", a page that offers: "Register", "Knowledgebase", "News", "Submit a Ticket", "Troubleshooter" and "Downloads." If you want to reach them, you first have to Register. Then you have to "Submit a Ticket."

I registered and submitted a ticket, which allowed me to email them.

This morning I received the following reply: "Thanks for your email. Your order is already at our warehouse ready for shipment and can not be canceled at this time. Thanks!" Polite but useless. This is customer service? If the product has not been shipped I should be able to cancel it. They simply don't want to cancel it, although they insist 100% customer satisfaction is their goal. They are going to send it to me anyway. Then I will have to pay to send it back, less restocking charges. This is a waste of time and money. I would gladly pay a restocking fee if they would just keep the product and not send it to me.

I WILL NEVER USE MEDSHOP EXPRESS AGAIN.

 

Answer 2

Yes you can post an inquiry to their customer support link and they will give an unacceptable answer. that's the end.

Answer 3

So anyone who doesn't know medshop express is the WORST, WORST company. I made a purchase, they not only charged my card for a product I never received but they have continued to charge it for the same amount multiple times even months later. DON'T BUY FROM THEM THEY ARE TERRIBLE. I know their number isn't posted online but my bank has gotten involved and been able to get a phone number. When I spoke to a Women named Melody or Mindy or something on the phone she acted shocked and asked how I got their number because they are "an online company only" She then assured me I would be reimbursed for the bogus charges and yet I have been charged several more times with no reimbursement. Yeah an online RIP-OFF more like. Its a scam.. don't to it. Here is the number. Everyone should call and given the number to you banks!

Phone Number 1-949-215-1444

Answer 4

Gentlemen,
yesterday we placed the order with you for 20 pcs of Melatonin 1 mg tablets total value USD 105,80 plus USD 60 FedEx transport costs. The order was done by Mr. Vladimir Kranz, FPDa.s. Hvozdanska 3, Prague, Czech Republic.
You had to confirm this order on email [e-mail]. The payment was made by Mastercard. Kindly confirm this order asap.
Vladimir Kranz

Answer 5

Their phone number is 1877-228-4646. They answer the phone as SEBAMED, apparently it is another company they have. Good Luck!