How can I find out which phone company supplies the line to my new flat?

Question

I have just bought a flat, there is a telephone line and phone with dialling tone. BT says its not their line and want £125 to connect me. Any way I can find out which other phone line provider has the line and will only charge a re-connection fee

Answer 1

BT have to tell you who the billing company is.

Do you have a telephone number for the line?

If you have a dial tone then ask for the operator and tell him/her you need to know who the billing company is.

BT own all the physical lines.

Answer 2

Make a call. You'll get the bill soon enough!

Answer 3

Why don't you ask your solicitor to ask the vendor?  I'm sure they wouldn't mind.  You could check out your purchaser's information pack as well, it may be in the original list of enquiries made in the search.

Answer 4

If you plug in a display phone it might bring up the service provider's name. My phone does this.

Answer 5

It depends on where you live - I guess that BT say it's not theirs either because it was moved from BT to another supplier OR they mean it's a Cable supplier.

Call 150 or 151 from the phone line and you'll get their customer services - assuming it's not a dead line.