How can I get rid of Win32:Trojan-Gen?

Question

I have Avast and it keeps showing that I have this virus/worm. I keep clicking for it to move it to the chest or delete it, but it keeps coming back. I have run Super Anti Spy, Malwarebytes, and hijack this...Help someone please, I'm getting tons of popups.

Answer 1

STEP 1. boot up into "Safe Mode". while boot up is proceeding,press f8 till you get the "Safe Mode",Normal and a few other options. choose safe mode. do NOT choose safe mode with connectivity,\

as you do NOT want to be online yet.STEP 2. TURN OFF SYSTEM RESTORE

1. Turn off Windows System Restore Points:

a. Right Click on My Computer

b. Click Properties

c. Click System Restore Tab

d. Check the box next to: Turn off System Restore on all Hard drives

i. Malware can sometimes be restored from previous restore points, this will help the removal process run more smoothly

2. Click Apply and OK

STEP 3. clean up using internet options.start--control panel--internet options--general: delete cookies/history/temp files from internet options general page.cookie management: start--control panel--internet options--privacy--advanced--override. select: allow 1st party cookies,BLOCK 3rd [ tracking ] party cookies. STEP 4. clean up windows folders: empty prefetch and temp file folders: start--control panel--local disk drive (c)--temp folder--file--select all--press delete key on keyboard.back out of Temp folder and continue to Windows folder. open Windows folder,open the 2nd Temp folder and repeat steps as in 1st Temp folder. back out of that folder and continue to Prefetch folder.repeat steps with Temp folders.close

STEP 5. REMOVE PROGRAMS ADD/REMOVE PROGRAMS

GO TO ADD/REMOVE PROGRAMS TO CLEAR KNOWN MALWARE

1. Before scanning the computer you can remove certain malware programs from the Add/Remove Programs list in the Control Panel in Windows XP

2. Open the Start Menu and select Control Panel

3. In the Control Panel, select Add or Remove Programs

4. Look through the list for anything suspicious

5. Uninstall and follow the directions on any program that you decide to remove.

STEP 6. CLEAN UP USING DISK CLEAN

start--all programs--accessories--disk clean

STEP 7. CLEANING UP THE TASKBAR

right click start--select properties--select taskbar--select customize.select always hide or show

STEP 8. edit the registry:

VERY TRICKY AND DANGEROUS! NOT FOR BEGINNER OR RUBE!!

press windows key [ 4 part flag ] + letter R--enter

regedit

there are 4 key sections to check:

hkey_classes_root

check the list for program--delete

hkey_current_user

check for program--delete

click software--get program--delete

click microsoft--get program--delete

hkey_local_machine

check for program--delete

click software--get program--delete

click microsoft--get program--delete

hkey_users

click default

click software

click microsoft--get program--delete

STEP 9. ok ! now it's time to reboot and allow normal boot up.once connected,download and install the freeware listed. update each and THEN run.Trojans, Worms, Key Loggers, Viruses, and Spyware are all very difficult to remove with just a single program. That is why it is recommend to run several programs to aid in the removal process. I recommend running each of the following programs listed below in order. Not all the programs are freeware and require purchase, you don’t have to run that program but I recommend looking into it if the results come back with your computer still being infected. Still, after all the freeware programs have run through your computer should be clean of any infection.

NOTE: It is recommend to run these programs in Safe Mode for the best results!

1. Freeware – Spybot: This one gets a lot of advertising bots and other malicious programs.

http://www.safer-networking.org/en/index...

2.Spyware Blaster: This is a powerful utility that helps to block potential spyware problems from browsers and websites.

http://www.javacoolsoftware.com/spywareb...

3. avast ! 4 Home Edition - FREE anti virus software - Download -

http://www.avast.com/eng/download-avast-...

STEP 10: TURN ON SYSTEM RESTORE

1. Turn on Windows System Restore Points:

a. Right Click on My Computer

b. Click Properties

c. Click System Restore Tab

d. Uncheck the box next to: Turn off System Restore on all Hard drives

2. Click Apply and OK

STEP 11: SYSTEM RECOVERY

1. In a worst case scenario if the following steps do not clean your system,try using system restore. follow the same steps you followed to turn off S.R. but instead,click create new restore point

2. in a VERY worst case,use your recovery or re install disk to re install windows

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Answer 2

It certainly sounds like you have been infected with some kind of malware. Unfortunately, if you find one infection, it is highly likely you have another one. A virus, trojan or worm are all different types of infections/malware and there are some great FREE programs that can help you.

First, clean up (delete) your cookies, temp files and temporary internet files. I prefer to use Ccleaner (available at www.filehippo.com) to do this, rather than the built-in DISK CLEANUP, as I feel it does a much more thorough job - for example, it will clean out the index files on your next reboot.

If you want to use Disk Cleanup, you can find it if you:

- Double-Click on My Computer to open it up

- RIGHT-click on your C: drive

- Choose PROPERTIES and then click on the DISK CLEANUP button

- When done, reboot your computer.

Delete these files daily or run Ccleaner every day right before you shut your computer down.

2 - You should also have a good anti-virus program to help protect your computer. AVG FREE is an excellent anti-virus program, which can be downloaded from www.download.com. You might also choose Avast or Avira, both also free programs from www.download.com.

3 -Since NONE of the anti-spyware/anti-adware programs are 100% accurate in finding and removing spyware, you need at least two programs which you will run one after the other, not at the same time.

There are three excellent free ones:

--Spybot, Search and Destroy

--Ad-Aware

--Spyware Blaster

All are available FREE from www.download.com

You will need to download, install, update (and IMMUNIZE in Spybot) and run them, one at a time. Be careful with the NAME of these programs - there are "look-alikes" with very similar names, that are in fact spyware themselves! Reboot after you install each one!

After this current infection is cleared up, be sure to run both of the above programs at least once a week if you are on the internet frequently and/or like to download music or files.

NOTE: Some infections prevent your from downloading the above programs. You may have to use a clean computer to download the programs and copy them to a thumb drive or CD. Then transfer the install files to the infected computer and run.

--Occasionally you will not be able to run these programs without being in SAFE MODE. To get there, reboot your computer and tap the F8 key, repeatedly until a menu comes up. You want to choose SAFE MODE WITH NETWORKING.

4 -You should also have a good firewall to help protect your computer. Zone Alarm makes a totally free version (watch you don't download the 30-day free trial of the paid version). You can download this from the manufacturer at www.zonelabs.com

Answer 3

Download threatfire,install it and scan your whole system.Threatfire works with any antivirus.

Answer 4

try doing avast in the boot time scan that they offer,,,and if that doesn't work then try it in safe mode

Answer 5

pakes-g removal:

http://securityresponse.symantec.com/avc...

if you're using avast anti-virus there is a bug in the program for win32 trojan. It appears to be a false positive. Try AVG anti-virus or norton instead.

Answer 6

restart your computer in safe mode, run avast again, and delete the trojan again.  safe mode will allow removal