How can I re-connect cross-connection wiring?

Question

So, I work/live in a hotel-like setting.

We have +100 rooms, most with their own internal phone.

Sometimes a live-in staff member or a long-term guest will call our local telephone service (MTS) to get an extrenal line installed in the room. MTS then comes out, disconnects the room from our internal system, and hooks the room up to the extrnal line.

When that person leaves, MTS disconnects the room from the external line, but doesn't re-connect them to our internal system, leaving that room without phone service.

What can I do? I've talked to some professionals, and they make the job sound easy enough, but need to charge an arm and a leg to make a service call way out here. I think my boss has re-connected lines in the past, by borrowing someone's equipment, but he isn't very useful right now.

Does anyone have any insight for me?

Thanks in advance!

Answer 1

I take it your not in the UK ?

Over here telecomms co's like BT are NOT allowed to use customers own internal wiring that is already connected to a private switch.

To reconnect is quite simple but you need some basic telecomms tools to do the work. Best thing is, bite the bullet and pay one of your contacts this time.

But in future, DO NOT ALLOW MTS TO USE YOUR WIRING !