How can a collection agcy keep taking money from my bank acct, even though the debt is pd in full?

Question

Has anyone ever heard of "Natensy"? It is a collection agency that I pd a bill to. They continue to take money from my bank acct, even though the bill has been satisfied. It has caused me to bounce several other bills because of this. The person that was in charge of my account is now unavailable to take my calls. Who regulates collection agencies, anyway?

Answer 1

Close the account. Like, yesterday.