How can i cancel my railway ticket?

Question

I had booked one i-ticket,but that train has been canceled for my source place.so how can i get my money,because that date has been passed.

Answer 1

* NEW FACILITIES IN E-TICKET *  

1)  Cancellation of Master Passenger:-  

a)  Cancellation of Master passenger can now be done by user. The entire ticket will not be cancelled, if master

passenger is cancelled. At the time of cancellation of master passenger, any passenger in the same ticket can be opted as

Master passenger by the user.  

b)  Whenever user wants to cancel Master passenger, user is required to click “Cancel Part Ticket” to change identity details

of earlier master passenger.  

c)  Identity details of new master passengers are required to be filled in.  

d)  After entering the identification details of new master passenger, user has to click “Cancel Part Ticket”.  

e)  User will get Cancellation Status and details. ERS with the new master passenger can be printed again.  

f)  Please note that in case user desires to cancel whole ticket, he can proceed with “Cancel Full Ticket” button.  

g)  Due care should be taken by user. The new identity proof should be carried by master passenger during travel. If not done,

he / she will be treated as without ticket and will be charged as per existing Railway Commercial Rules.  

2)  Change of boarding station & change in name of E-Ticket passenger:-  

•   For getting these facilities, customer can now approach the nearest Railway Reservation Office with ‘Electronic

Reservation Slip’ print out and photo identity proof mentioned in the ‘Electronic Reservation Slip’ at least 24 hours before

the scheduled departure of train as per extant Railway rules.  

•   Facility of change of name in E-ticket is not available for the master passenger (which is being shown with star

indication*). Hence change of Master Passenger will not be done. However the facility of cancellation of master passenger (in

case of partial cancellation) and entering identification details of any one of the passengers in the same ticket has been

provided on-line only.  

•   Please note that reservation offices can not change photo identity particulars mentioned in ‘Electronic Reservation Slip’.

Reservation Office can only change ‘Boarding Station’ & ‘Passenger Name’ (other than master passenger), on production of

proof for the same.  

•   Facility in the name change of passenger holding confirmed e-reservation has been permitted ( except for the ‘Master Passenger’

shown in the e-ticket with star indication *) as per extant Railway rules noted as under:-

Where the passenger makes a request in writing 24 hours before the scheduled departure of train to the nearest

Railway Reservation office. It can be transferred to an-other member of his family, meaning, Father, Mother, Brother,

Sister, Son, Daughter, Husband and Wife. He should bring the ‘Electronic Reservation Slip’ print out along with photo

identity card proof & a proof for blood relation desired to be changed .

Where the passenger is a Government Servant proceeding on duty and appropriate authority, makes a request in

writing 24 hours before the scheduled departure of train.