How can i keep my internet connection using vonage?

Question

I keep losing my internet connection from time to time using the vonage system. What could be the source of the problem? How can i keep the connection without the problem to keep resetting and unplugging the vonage adapter?

Answer 1

Are you actually losing Internet connection, or just losing Vonage connection?

Monitor status lights on your equipment to see if you are actually losing Internet connection, or just Vonage "registration" on your ATA VoIP adapter.

Many factores can be involved:

ISP (DSL or Cable Internet?)

Equipment ? - Are all boxes separate or combo (Modem, Router, ATA VoIP adapter(s)

Wireless issues ? - Are you using Wireless-G/N Router?

Cordless Phones ? -  corded or cordless phones (1.9/2.4/5.8 GHz phones)

It is important to know service and equipment configurations before diagnosing problems.

Answer 2

Some ISP will cut you off if you are using too much bandwidth at a time where people need it most.

Check with your ISP, I doubt this is Vonage cutting you.

Vonage allows you to reduce the amount of bandwidth it uses. You can login into your vonage account and reduce the quality thus, reducing the amount of bandwidth.

Best is to not download programs or music or videos while using vonage.

Answer 3

If you have Bellsouth, they probably hate you.  I have bellsouth and vonage and anytime it rains, my internet goes out.  I suggest doing what the person before me said.  Change your bandwitdth on the vonage website.