How can i remove this Trojan virus off my computer?

Question

it's located here....C:\WINDOWS\SYSTEM32\ci.dll......... i cant seem to get rid of and niether is Mcafee...i scanned my CPU 3 times already and it wont do anything

Answer 1

can try find one free here http://spywaretrojanremover.com/compare

Answer 2

You should try using AVG free edition.I am sure that it will catch that trojan virus.

Answer 3

It certainly sounds like you have been infected with some kind of malware. Unfortunately, if you find one infection, it is highly likely you have another one. A virus, trojan or worm are all different types of infections/malware and there are some great FREE programs that can help you.

First, clean up (delete) your cookies, temp files and temporary internet files. I prefer to use Ccleaner (available at www.filehippo.com) to do this, rather than the built-in DISK CLEANUP, as I feel it does a much more thorough job - for example, it will clean out the index files on your next reboot.

If you want to use Disk Cleanup, you can find it if you:

- Double-Click on My Computer to open it up

- RIGHT-click on your C: drive

- Choose PROPERTIES and then click on the DISK CLEANUP button

- When done, reboot your computer.

Delete these files daily or run Ccleaner every day right before you shut your computer down.

2 - You should also have a good anti-virus program to help protect your computer. AVG FREE is an excellent anti-virus program, which can be downloaded from www.download.com. You might also choose Avast or Avira, both also free programs from www.download.com.

3 -Since NONE of the anti-spyware/anti-adware programs are 100% accurate in finding and removing spyware, you need at least two programs which you will run one after the other, not at the same time.

There are three excellent free ones:

--Spybot, Search and Destroy

--Ad-Aware

--Spyware Blaster

All are available FREE from www.download.com

You will need to download, install, update (and IMMUNIZE in Spybot) and run them, one at a time. Be careful with the NAME of these programs - there are "look-alikes" with very similar names, that are in fact spyware themselves! Reboot after you install each one!

After this current infection is cleared up, be sure to run both of the above programs at least once a week if you are on the internet frequently and/or like to download music or files.

NOTE: Some infections prevent your from downloading the above programs. You may have to use a clean computer to download the programs and copy them to a thumb drive or CD. Then transfer the install files to the infected computer and run.

--Occasionally you will not be able to run these programs without being in SAFE MODE. To get there, reboot your computer and tap the F8 key, repeatedly until a menu comes up. You want to choose SAFE MODE WITH NETWORKING.

4 -You should also have a good firewall to help protect your computer. Zone Alarm makes a totally free version (watch you don't download the 30-day free trial of the paid version). You can download this from the manufacturer at www.zonelabs.com

Answer 4

Restart your PC when it turns back on keep pressing F8 select boot in safe mode and then run a full system scan. Why would you need to scan your processor can you even do that.

Answer 5

First clear and disable your system restore. Restart your computer, then Press ctrl alt del. Close all programs. Go to shut down windows and wile shutting down hold ctrl shift alt and press cancel. Then Go to cmd prompt and type "cd" and next to cd type the directory the file is located. Press enter. Now type "del /F" and next to the F enter the name of the file you want to delete and press enter.

Answer 6

i have the same problem ...waiting for an answer

Answer 7

a tried and tested meathod for removing the dreaded trojan virus is to hit the fowlloing keys on your computer -fff2v4v5vbjujdjdjdjdjdjdjdjdejdjdjdjdjd... you will no weather it worked by hearing 3 buzzing sounds ,i hope this helped

Answer 8

Try using an online virus scanner (Google) such as TrendMicro Housecall.

If that doesn't work and you know the specific file, download Killbox and use that.

Answer 9

you use kaspersky antivirus for remove virus, Trojans tec

you can download its 30 day trail from its site

www.kaspersky.com

Answer 10

reinstall every thing as Factory install

Answer 11

For support within the United States and Canada, call toll-free (866) PCSAFETY (727-2338).

This is the microsoft virus line, the call is free if you call them they will walk you though the steps for virus removal

Answer 12

I AM HAVING THE SAME PROBLEM. MCAFEE Quarantined it but it is still affecting mycomputer. And then norton says its still there. When i try to delete the file it wont let me...