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How can i restore my evesham laptop back to...

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Hi,i bought a brand new evesham laptop for my son last xmas,i didn't recieve the manual with it, i really need to restore it back to factory settings as it is really sluggish, my son has never been able to play dvd's on it either, i would be very grateful if you could give me some advice,on the box it says it's a evesham explorer 2007 the model number is 8615GTK many thanks Andrew

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