How can they keep taking my money??

Question

I signed up for this club: Boca Java. They send you coffee by mail every however many weeks you pick. They take money right out of your account each time. The deal I signed for was that after two shipments I could cancel my account with them or I could pay a $25 fee and cancel early.

I sent them an e-mail asking them to please cancel my account, I'll pay any fees, etc. I am now unemployed and can't afford it.

They reply, telling me I need to call customer service to cancel. I call and am on hold for 30 minutes, then it disconnects. I call back; same thing. (I've been hopefully calling for the past two months and it happens every time.)

So I e-mail them again explaining this and asking them to PLEASE cancel my account through e-mail. I get the same response. Automated response... Great customer service.

So I send a letter by mail and never hear from them. I deleted my debit card info from my account with them, but they still have it and keep sending me coffee! What to do??

Answer 1

They still have your bank account on file. I would go to the bank and change accounts and place a stop on all electronic transfers. Also you now have a federal lawsuit against the company for fraud. It is called bank wire transfer of funds when you asked for a stop. Call the FBI and they will go after them.

Answer 2

I am going through the same thing with this company!  No matter what you do, you can't get through to them.  I filed a report with the better business bureau, I get the same service as you, being put on hold forever and then it disconnects.  I can't believe a business can do this.  Last week I switched my account number and told my bank what was going on.  So they can't get me anymore.