How can we improver our A/Receivables department?

Question

i need some suggestion about it. we are getting payment through different channels like internet and through different kinds of banks but we are facing a lots of problems because customer are complaining that they paid the payment but we didnt get the payment. if somebody is working in electricity & water department may be he will be aware of the situation. plz help me out what should we take necessary steps to get payment on time and satisfied our customer. we are using here ERP system. thanks

Answer 1

Somewhere the flow of information is not the way it should be.

Take such a wrongfully processed payment and check out where it went wrong. Is the payment received on the bank account? Is the payment reflected in the companies books? Is the invoice labeled "paid"? ...

Then focus on that particular issue, when done start again with other failed payment.

This sounds like a question for ICT-department.