How can we show friendliness on our customers?

Question

I have a restaurant business and I would like to imposed friendliness as a law for our employees so that people will come back.

Answer 1

I do not think you can make 'friendliness' a law or even a rule. The best way to encourage it is to show it yourself with a polite positive attitude. Hire people who display a good attitude. Treat your staff well, pay them a decent salary, recognize their good work, point out anything negative in private rather than in front of all the staff. Try to remember some positive little thing about each - maybe their birthday. If a person is happy working for you, if you attract loyalty and pride with your treatment of them, the chances are very high that that is what you will get in return. And it does not matter what type of business you re in, this is a universal truth. Friendliness is perhaps not the best word to use, maybe positive attitude would be better. Too much familiarity and friendliness does indeed breed contempt. What you want is more along the lines of a positive, personable and businesslike attitude. If you give it, you inspire your staff to give it back.

I have worked for people who paid me but showed no respect for me and that's what they got back - the work I was paid to do and not one bit more. I have also worked for people who respected me and my ability to work well. They could always count on me to be there when a rush was on to take up the slack or to fill in when they were short staffed etc. You cannot "impose" that on anyone.YOUR behaviour to your staff can  encourage and ensure the atmosphere you want in your business.

If people are happy working for you it is reflected in their work and in service industries, the customer shares the winners circle with the employer.

Answer 2

Imposing friendliness might not go over so well. But implementing procedures that make customer service number one will help. For instance, every patron is greeted promptly ie, with 30 or 1 min.  Knowledgeable staff also is helpful ie. they should all know the items on the menu and what goes into each one. When asked opinions staff should be honest. Staff also should be familiar with the products ie. all should have tried each item a least once. Further more when hiring make friendliness one of your components.