How can you define good cutomer service?

Question

How can you define good cutomer service?

Answer 1

1. be polite

2. ANSWER the question the customer asks.

3. if the question is too vague ask questions to narrow it down.

4. be aware of customers limits (money, time, etc.)

  

I think there are more things you can do,but most of the time I only mess with these things.  I work in retail, and these four things are the hardest to do.  

Being polite can be hard because there are plenty of people that are just a*sholes.  They treat you like c**p because of where you work.  That is wrong.  People that can't treat you with the respect you deserve get the worst service because they get what they give.

Actually answering the questions of the customer is pretty hard for a couple of reasons.  First, is the training that stores give you doesn't really give you the information you need to answer most questions.  You get this by experience.  Another is that customers have this way of asking questions that have nothing to do with what they want to know.  They ask you one question, but are really tring to find out something entirely different.  Narrowing down the questions can be the hardest things a retail associate can do.  Customers just refuse to ask the real question they want answered.  They just ask all the questions around it until someone tells them something they can get pissed about.

I am just ranting.  I hate customers they are all pricks that dont understand how to treat people with respect.

Answer 2

answers all your questions and completes all your needs on the subject of which your talking about.

Answer 3

Good customer service is defined by the representative of the company you are dealing with. If a company stands behind their work and does not make excuses or lies to cover up poor workmanship, then this will be good customer service. The opposite is true of poor customer service.

Someone who goes out of their way to help you at any time or cost is also good customer service. remember, without you as a customer they have nothing. A company can never afford to be too big. Word of mouth is their biggest assett, if word of mouth is negative they will soon be out of business.

hope this helped

Answer 4

An employee willing to go out of their way to help a customer with their every need and more.

CARE + ...yay Best Buy!

Answer 5

realizing thats your boss, not the peson you work for and doing everything you can to ensure your boss is happy with your work even to the detriment of the person you work for.