How do I file a complaint on Sprint through the Better Business Bureau and would make any difference?

Question

That is the method that I have been using for the life of my contract and it gets a bit frustrating when you are on the phone going back and forth with some stupid idiot that asks YOU when does your statement end! They have gotten me to the point of tears. I have never had a company make me more frustrated than Sprint. EVERY month for the last year they have applied a credit to my bill because they cant explain where these extra charges came from. I mean it's just utterly ridiculous that they have such horrible customer service skills. And when you ask to speak to some one else, they get offended and hang up. I am at my wits end. Ready to pay termination fee.

Answer 1

If you are having issues with Sprint, you would be better off using the "I want to talk to your supervisor "  and "if you hang up on me, I will keep calling back, until I get what I want" method...

Answer 2

You start by calling the Better Business Bureau and telling them you want to make a complaint, and no it will not make any difference.