How do I get Norton patch for Firefox 3 when LiveUpdate doesn't work?

Question

I have Norton 360 Version 2.0, and when I get on Firefox 3.0 more than once, it won't save my history, bookmarks, or homepage. I heard there was a downloadable patch to fix this though Norton LiveUpdate, but when I run the scan, the result is always that All protection and Program Files are up-to-date. How do I get this patch?

Answer 1

Uninstall the norton update version and install a new one or reeinstall the original version

Answer 2

Hi Russel,

This is Mike from the Norton Authorized Support Team responding to your question about Norton 360.

Please follow the solutions in the following document to resolve the issue you are having with LiveUpdate.

http://www.symantec.com/norton/support/k...

After LiveUpdate is functioning properly and Norton 360 2 has been updated, follow the instructions in the following document to change the settings in Norton 360 for Firefox 3.

http://www.symantec.com/norton/support/k...

Thank you,

Mike

Michael York

Norton Authorized Support Team

Symantec Corporation