How do I get Verizon to come help with DSL connection issues? They tell me I don't have a problem. But I do.

Question

I have called them repeatedly regarding my internet going in and out. It happens sporatically. They have promised on two occasions to send out a tech, but then they cancel the tech on their end because they do some check on my line and say I don't have a problem. I work from home and have missed much work due to this ongoing issue. I called after they cancelled my last tech appointment and asked the CS Rep I spoke with, "So, because you don't detect a problem you will not send someone out even though I keep losing my connection?" and she sheepishly answered, "No." Do I just get rid of them and go back to Cable (which I also had issues with?)

What say you?

Answer 1

Use your router and good old DOS to verify that the problem is on the DSL side

The next time your service drops out, access your router. Check to see if the WAN side DHCP client is connected and what your IP address is.

If you are connected, check that the DNS servers are shown

If all of that is there. Go to start>run "cmd" - which will pop you up a DOS window

Now enter "ping yahoo.com" (no quotes)

If you get replies - the problem is in your network not Verizon. If you do not get replies, or you have lost your DHCP connection, or the DNS servers are down, screen shot the appropriate windows, get on to customer service and prove there is a problem on their side. Then you should get some action.