How do I get a refund from an online retailer who is not processing my order or responding to my messages?

Question

I purchased an item from a specialty shop online and paid for it with a credit card. The website said they ship their orders within 24 hours or at the 1-3 days. They accepted my payment but it has been listed as pending for about week now and i have sent customer support messages through their website and gotten no response and to the email account i found for the administrator through a "whois" site but haven't gotten a response either. I called the phone number they had listed and it seemed to be for the domain registery and they had a voicemail saying if i need to contact the owner of the domain to email them or send a certified letter. My only guess is that the website is no longer being managed (out of business) but they haven't closed the site down, but I really don't know what the case is. But how do I get my money back ?

Answer 1

call your credit card company now.

claim fraud.  get a credit on the purchase.

see what they do to help

sorry about your inconvenience.

Answer 2

yea call your bank or credit card company, they should be able to help you out and or actually refund you