How do I get my credit card company to do the right thing?

Question

Sometime ago I open a Capital One Credit card, I was given a $1,000 limit that i was very mature with. I used it regurlary and always paid 80%-100% percent of the balance. I also got the payment protection. Well in December I lost my job, I sent the proper forms in immediately, and made the next payment. However, payment protection didnt start making payments untils almost three months later. So what Capital One did was remove the late fees and overlimit fees. BUT my interest rate had defaulted to 25.4% from a 6.9%. Capital One refuses to reset it, even though they know, the late payments weren't my fault? Also, how do i get them to take a late payment off of my otherwise unscarred credit report?

Answer 1

You should call Clark Howard

Answer 2

If you are getting no where dealing with some dupe sitting in a cubicle reading from a script prompt on their computer informing you nothing can be done then here is what you do to file a legal complaint.

Report the credit card issuer to the Comptroller of the Currency.  Phone number is 202-874-4700.

Report the company to your state's attorney general's office. You can find links to your state's AG website at naag.org.  Your state might allow you to file a complaint online.  This is probably the most effective complaint to make as it is the attorney general's who have filed most of the lawsuits against credit card companies.  For example, it was the California AG who sued Providian and forced them to pay the largest judgment against a credit card company ever.

Report the company to the Better Business Bureau. Submit your case for dispute resolution online at www.bbb.org.

Hope this answers your question.

LEGAL DISCLAIMER:  The advice contained herein is for informational purposes only.  It is not to be construed as Legal Counsel nor Legal Advice.

Answer 3

What's in your wallet?

   You're being treated like a deadbeat, so why not act like one?

    If i were in your shoes i'd call them up and threaten bankruptcy.

    You really don't have anything to lose. Capital One is playing hardball and punishing you by ruining your credit, and fishing in your pocket at the worst possible time.

     Capital One should be ashamed of itself, and those considering acredit card should take heed.

Answer 4

You can't...not with them...you can threaten them until you are blue in the face...it won't work.  

In your case, I would contact an attorney.

Capital One is a joke...they should be cited for fraudulent practices!

I have a card and on the holidays, they messed up and didn't post my payment that I paid weeks before using my card again...causing me to go over my balance by $2...I paid the amount in full 3 days prior to the due date bringing it to a $0 balance.

The next month I got a bill for $39 for going over my credit limit... what a load of c**p!  they wouldn't reverse the charge either!