How do I get my money back? Has anyone rented a car with Avis?

Question

In june I rented a car in France with Avis.I booked everything on line( included car seat).

When we got there the guy told us we had to pay for the car seat but in the receipt had to put it as a second driver (odd I know ) because car seat wasn't covered.

When we told him we already paid for it online (we even show n him our bank statement ) he told us it wasn't possible and that we had to pay which we did.

Since we came back in england I sent Avis 3 emails regarding this and never got a reply.Does anyone know how to contact them?

Answer 1

You have no chance of getting your money back, it is your own fault really as you shouldn't have been stupid enough to pay a second time.

LOL.  ;-)

Answer 2

If you paid both times by credit card you may be able to get some help from your credit card company.  Get the credit card statement showing both payments and let your credit card company know that it was a double payment.  Take the statement to an Avis office in person and see if someone there can help you.  Often it is easier to get things resolved if you are dealing with a real person than with an email address.

Answer 3

You need to contact Avis corporate headquarters..

Their customer service (such as it is) # is: 1-800-352-7900

If you paid by credit card, let them know you may have to dispute the whole rental transaction if this is not resolved.

Answer 4

He conned you.

You didn't pay for the seat twice!!

You paid for a second driver!

I know I know I know what you're saying but you don't have a receipt for the seat.

You do have a receipt for a second driver and you can't prove he cheated you.

Answer 5

i prepaid my avis car in june in south of france and they didnt let me pay for the car seats on the phone (i made the booking on the phone and not online). but i know that if i had booked it online i could have paid for the seats then - it should be written in that booking and that can be retrieved and verififed.

AM