How do I get that dead branch out of my power lines?

Question

My grandmother's back yard has four trees in it, three of which are dying. During a recent wind storm in which the wind got up to around 90 mph, the wind knocked a dead branch off the tree, and is now tangled up in the power lines leading to her house. Who can we call to take the branch out, the electric company or a tree service company? So far, when she's called either one, they tell her they'll call her back and never do.

Answer 1

You continue calling the power company. They are responsible for keeping the lines clear. Keep calling till they come out and remove it..

Now you say that there are other trees that are dying? I would call a few different tree companies to get estimates on the removal of said trees.  When you find a company you like; have them remove those trees (before they come down on their own and do damage), while their removing those trees have them snatch that branch off the lines if the power company hasn't.

Do not use a fly by night tree company!!!!. Make sure they can prove that they currently have insurance that would cover you if they drop a tree on say; YOUR HOME  car lawn or if they fall out of the tree themselves  etc.. They will be able to show and give you a copy of their policy showing their coverage. If in doubt? Call the insurance supplier and check.

Their going to be a bit more pricey than the guy that doesn't carry insurance but it's not worth the risk TRUST ME!!

You have to be kinda persistent in calling tree companies as their busy after storms. Give the power company some time their busy also, that branch is pretty insignificant in their eyes; there busy repairing electricity to homes and buisness's.

Watch out for the type that just show up on your doorstep to do work for a cheap rate if " They can do it now" Don't ever pay more than 1/2 before the jobs done to your request.

Answer 2

This is definitely a Power Co. issue.  I would insist that they come to remove that, and in no event try to do it yourself.  In my experience, they probably have you on a list, and in terms of priority, since you have power I assume, they are taking care of bigger problems first.  Keep calling.

Answer 3

Call the power company and mention you thought you saw it sparking! they'll come out then!!!!

Answer 4

Call the power company and tell them it is arking. They'll come right out more then likely.

Answer 5

Certainly your first resource is the power company. Whether or not it is your responsibility or theirs depends upon their policies. At a minimum, they should offer to de-energize the lines (some charge a fee, most do not) while you or your contractor removes it.

Often with the more bureaucratic utilities, the higher up the supervisory chain you speak, the more prompt the action. If you get put off again, ask to speak to a supervisor, and continue to do so until you get results or can't go any further.

Don't be afraid to mention that you will have to contact the public utilities commission (public service commission, etc., depending upon in what state you live), and don't be afraid to contact them if needed, either. Often they will intervene when a regulated utility drags its heels (not all utilities are regulated; however, the ones who are not are likely more responsive).

Answer 6

It is a power Company issue. Call them again and give them about two weeks to get it done. Let them know that it is your grandmother's house and she needs her power. You're afraid that if you get another wind storm it may take the line down.

If this doesn't work, get in touch with your city's or county's Dept. On Aging. They can get it done yesterday.