How do i fix my VOD (video on demand) problem?

Question

when i try to see a video on "video on demand", sometimes there is a black screen on the the place where the video should be playing. how do i fix it?

Answer 1

Hi, the best way to fix is calling the cable company and have a tech going over there to check your lines, because the most vOd problems is because a bad line, or bad fitting, or even the cable company is down. They will tell you right way. But like I said the best way is to call your cable provider and have a tech come out they will not charge you. Unless if you disconnect anything or the problem is your fault. I belive is not. So go ahead call the cable provider tell them that your VOD is not working. They ill try reset the dct (digital box) and if does not work they will send someone out, but if you are not a cable tech don't try to fix yourself, because can be a lot of things.