How do i fix my new door handle?

Question

i recently purchased a Baldwin door handle and installed it. but i seem to be having trouble with the latch. in goes in but does not come back out. i think the problem might be with the spindle on the inside. it has two separate parts. are they supposed to spin freely or are they supposed to get kind of stuck? ould this be the problem?

Answer 1

Try to loosen the screws in the plate on the edge of the door. The Latch will hit this plate and will put it in a bind so it won't spring back to closed.If you are replacing in an older door it can take a little fine tuning.

Answer 2

try backing the two long screws out a half turn or so. if they are too tight it'll jam up the works. i'm betting dime to dollar that will fix your problem. give it a try.