How do i fix my printer, it keeps saying there is a paper jam but there is no visible jam?

Question

i have a dell photo 926 and contacted dell yesterday and they dont no what to do. i need to print off som hwk thats due tomorrow and all the librarys' are closed because it's sunday

Answer 1

If resetting (turn on/off) and rebooting (unplug/plug) does not work ... look carefully for a paper shaving, staple or other small object along the paper track. You will need to open all accesses and check for what it causing the issue. (i.e. pull out the feeder tray, open any trap doors in the back, remover the ink cartridges, etc.)

Answer 2

Unplug and plug back in, and make sure that there is absolutely no paper jam, like a torn piece of paper or some object blocking the inkjets.

Answer 3

It is possible it is your print spooler

Start

Settings

Printers and faxes

Left click the printer icon. Here is where the prints are in queue

Most of the times you can't clear them, so

Go to Start / Run and type in "services.msc" then press Enter or click OK.

In the window that opens (Services) look for "Print Spooler" on the right

Right-click "Print Spooler" and select "Properties".

Click on the "Recovery" tab and change all 3 drop-down boxes to "Restart The Service".

Make sure the 2 text boxes underneath say "1" in them.

Click Ok until you are back at the Services window, close it and you're good to go