How do i fix the scroll ball on my blackberry?

Question

i have the new blackberry curve which has a scroll ball located on the front. part of it is stuck i think. i will move down and to the sides but IT WON'T MOVE UP. because of this, i cannot read any new messages or anything. i've tried rolling it around to losen it up, but nothing is working. any ideas?

Answer 1

One thing to try before you panic.  Try Rolling the scroll ball in all directions WITH THE BALL PRESSED IN.  I was told long ago that this can clean some simple problems.  If it doesn't work you haven't lost anything but a few seconds.

Answer 2

You might need to have is serviced, or replace the trackball unit. If it is new I would take it back to the store and see if you can have it exchanged.