How do i get my money off the travel agents?

Question

its been a year now since we went on holiday and are owed money from a claim and all we keep getting told is they will send forms out and we dont recieve them what can we do?

obviously they want us to get fed up so they dont pay out.

Answer 1

Next time don't buy insurance from a travel agent.  Buy it from an insurance agent.

But for this time If it's been a year since the travel you may be past the time to file a claim.  Call them and ask them to e-mail the form or go on to the company's web site and download the form.  It's not hard, but waiting a year could exclude you from filing a claim.