How do i retrieve my personal information and screen name and password after a hacker got into my screen name?

Question

How do i retrieve my personal information and screen name and password after a hacker got into my screen name?

Answer 1

if you know your account has been hacked go to the site below for help. good luck.

http://security.yahoo.com/password_scams...

Answer 2

The same thing happened to me last year.

The first thing you want to do is lock it up. You do that by putting in the wrong password about 10 times and the account locks for about 12 hours.

Then you need to contact Yahoo! Customer Care at -http://add.yahoo.com/fast/help/us/mail/c... and fill in the form in detail.

Customer Care will get back to you and ask you questions - the information you used to create the account. Yahoo keeps that information.

If you answer the questions and know the secret question then Yahoo! can reset the password.

As soon as the password is reset and you can get back into your account you need to go to your My Account and change your information back to what it was before and change your password.