How do u deal with customers who want 2 make life difficult 4 u deliberately?

Question

How do u deal with customers who want 2 make life difficult 4 u deliberately?

Answer 1

Bring to your company or superior's attention. Give them full details on what has happened and seek their guidance on how to handle them. Know yours and customers rights in the situation. Weigh the pros and cons of all alternative and ask your superior or manager for their permission on the choice of action before laying your cards to the customers. Perhaps your superior or manager should take over them and see what could be done to resolve the problem. Don't bear grudges with customers because your company would not want to lose them. Just a little suggestion...

Answer 2

you stay professional and calm, they will respect you for it, remember you work for a business and not the customer

Answer 3

You must see your share of pocket from the customer in CLC (Customer Life Cycle), if you feel that he or she doesn't cost much attention, just respect him and try to get rid of him by respect, if he or she has the value of long term try to keep him by respect and do a CRM to him or her. for more talk to me.

Answer 4

Be calm and talk to the customer politely especially when you are in the service sector. Dun be agitated coz you may just into the trap laid by your customer.

Once you start to quarrel with your customer, you are actually providing with "ammunition" to "kill" you. In case he/she complain to your management, you are the one going to suffer. Imagine your bonus, increment gone just bcoz of a complaint by your customer, it dun worth it.

Answer 5

watch clerks and learn from Randal

Answer 6

Often when I ask a customer "How are you", they just respond with "Just looking". Whenever this happens I say back to them "I was only asking how you were because you don't look very well" and walk away.

Usually I just keep a smile on my face and it infuriates my cranky customers because I won't let them upset me. I keep notes on every job I have (I look after warranty repairs) and when someone accuses me of not calling them or that their pc/camera/whatever has been away for months (6 months is a common one I hear) I show them my notes and remind them of each time I spoke to them or when they bought the item in to me. I also write in my notes if a customer is rude and I don't care if they see it.

Answer 7

,

kill them

Answer 8

say things like, "if you want help, you're going to have to listen to me." that customer is always right rule is bull**it.  they're coming to you to get what they need, so they are under your thumb.  you can be firm and respectful at the same time.

if they can't, however... there are always lewd hand gestures.

Answer 9

police and managers

Answer 10

,

Answer 11

smack them