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We've had to exchange our box at least 5 times and they're always used, old and complete c**p. Today we had one with a harddrive that died on us. Last time we exchanged we called and they said they'd bring us a new one. The guy came out with a used one and had the nerve to say "next time you should ask for a new one". We called today and they refused to give us a new one.HOW DO WE GET A NEW ONE? we pay so much per month we deserve it
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