How do you get through to the orange customer service department for broadband in the UK ?

Question

I have been put through only to the Indian call centre who apart from having a 'selective' grasp of the English language - ie when it suits them, are technically inept and evasive. I need to contact the customer service centre in Glasgow - can you help ?

Answer 1

tell me about it - i couldn't understand a word the indian call centre said - not racist visit india twice a year - asked for a supervisor cut off

3 times - finally got one in glasow who was the rudest person i have ever spoken to ( i work in a call centre) i emailed the complaints department and got whitewashed. write email with copies - i was told

i couldn't cancel contract part way through and i told them they were

not fulfilling their part of the contract cos my broadband wouldn't work.

they threatened me with court. i cancelled it - gone to tiscali - had a slight problem got such a nice guy in india who sorted it all out for me.

vote with your feet.

Answer 2

Orange are c**p. Try simply calling the normal number and say you want to speak to someone who is based in the UK. I don't think you can get a different number for Glasgow.

Answer 3

Latest News-

http://newsground.info/

Answer 4

You have done a great public service by letting us know what Orange is like. I was thinking of using them but not now. Thanks. Try emailing them and inform them you are prepared to leave them soon.

Answer 5

They sound like BT. Insist on speaking to someone in Britain and don't let them fob you off. I did that with BT and refused to be put off.