How do you handle a rude insurance adjuster in Texas?

Question

I had a fire in my home, and my Germania adjuster is rude and very hard to get along with what can I do? I have contacted his supervisor and he met with me ( a very nice man) I called him a couple of days later and I left a message, my call was returned by the first adjuster and i was told not to contact the supervisor again.

Answer 1

Call the supervisor back and say that you do not believe your adjuster is handing your claim in a "good faith" effort and request a new adjuster be assigned to your claim.  If you can't get the superviser, send a letter outlining the behaviour to the supervisor and copy the Texas Department of Insurance.

Answer 2

When you say "rude" don't you really mean to say that you are upset that you aren't getting as much money as you want out of this fire?

I was an adjuster for 20 years, and any time that I refused to cave in to some insured's greed, no matter how polite and professional I was, they complained that I was "rude", and usually made up some lies of misconduct to go along with it.

The supervisor hears fictitious complaints like yours all day long, and puts no stock in them. That's why he hasn't called you back.

If your adjuster truly is rude (which I doubt) you are going to have to either learn to deal with it like a grown-up, or hire a public adjuster to do it for you.

Answer 3

Talk to his boss AGAIN...and tell him exactly what you told me. Then ask for another adjuster to be assigned.  You'll be fine.

Answer 4

Record him/her. Send copy to employer.