How do you remove a virus or dialer called DIAL-CBHQ

Question

My wife runs trendmicro and it says its either a trojan or spyware and it could not remove it.Thats the only name we get from trend when the high risk warning comes up and it says to manually remove it but doesn't say how.Thanks need help, she does have webroot but wanted to break the connection as we were getting funny sounds off her laptop.We are on cable not dial up whats the danger? thanks

Answer 1

Try running Trend Micro in Safe Mode or Safe Mode With Networking.  Both often prevent malware from protecting itself.  

Also, turn off System Restore to evict any copies of bad stuff that might be lurking there.  

To get into Safe Mode or Safe Mode with Networking:

1. Log out and reboot your machine.

2. When the machine starts the reboot sequence, press the F8 key repeatedly.

3. Select Safe Mode or Safe Mode with Networking from the resulting menu.

4. When the login screen comes up, log in as Administrator.  By default, Administrator has no password.

5. The machine will continue booting, but the Windows desktop will look different.  You won't be able to see the Internet, for instance.

6. When you're finished, log out and reboot back into normal mode.

Note that even if your anti-malware programs get rid of the malware, they may not be able to reverse the effects.  Search the Web for possible fixes.

Update and run everything regularly, not just when you think you already have malware.

Good luck.