How do you return an L.L. Bean backpack that is broken?

Question

im going into high school this year and ive had my backpack since i was going into 6th grade. one of the zippers is broken so i wanna send it in for a new backpack since theyre lifetime guaranteed. do i have to go onto the website? and can i get a new style of backpack?

Answer 1

Go to the website and drop them an email. They will tell you exactly what you need to do.

Answer 2

Go to the website and call the 800#. They have a great policy. Call and speak to someone. They will tell you what your options are.

Answer 3

Call or email LL Bean and ask to return the backpack! They will tell you how!