How does porting phone numbers in Canada work?

Question

My home phone service is with Company A. We had Company B over to our house (we were going to switch to Company B) but they would have had to run lines in plain sight to get phones where we want them - so we said no thanks to Company B.

2 weeks later, our phone is dead, Company A tells us they were requested to port our number to Company C (we never dealt with Company C nor did we ever contact them). Now we are waiting for Company C to port our number back to Company A.

How does this happen?

Answer 1

Company C put in a request to port the number by mistake.  Porting is just routing your existing telephone number from one telephone companies switching equipment to anothers.