How long should it take for our American Airlines e-tickets to come through?

Question

So I booked flights from NY to Chicago for my 3 friends and me a week ago. I got an email saying it was confirmed and that our e-tickets and a receipt would follow "shortly" well its been a week and no sign. I'm starting to worry a bit, our flights are not for another 3 weeks but I'm leaving for America in a few days and thought I'd have it all sorted by the time I left.

Any help on this would be great, What are people's past experiences with AA, how long did your tickets take to come?

Thanks! X

Answer 1

I have not had any experience with AA, but plenty with other carriers, and I have always gotten my e-tickets within an hour of booking. I suggest that you follow-up with AA reservations office.

Regards,

Dan

Answer 2

Take your record locator, go to aa.com, and enter it on their website under the "view my reservation" feature.  If the reservation says that it is ticketed, then all is well with the itinerary, and what you received will be sufficient for your travel.

If it says "purchased" or "on request," then the itinerary has not been ticketed yet, and you might wish to call them to find out why.  

Typically, they do not send the confirmation letter until after the itinerary has been ticketed -- that is usually all you receive from AA (and serves as your receipt as well).

Answer 3

Check if your credit card was charged.

If that did not occur, then there is definitely a problem.

Assuming that your card WAS charged (or

you made payment some other way), then ...

e-tickets aren't really tickets at all,

they are just a number, called a record locator.

(and I think they use letters instead of digits, on top of that).

First step would be to go back to aa.com

and look up your records.

If it shows that you have a booking, just note down the

record locator and you are good to go.

If that doesn't seem right, then call American Airlines

and find out what is going on.

Answer 4

I got mine within 10 minutes after I made the booking on AA's website...

I'd contact them to "re-send" you the ticket if I were you