How to avoid or spot Dine-and-Dash customers.?

Question

I am a server. It does not happen often but sometimes I get customers who dine-and-dash. I am required to pay the bill from my tips. How do I avoid or spot dine-and-dash customers?

Answer 1

Well I've never been one or seen one, but I would think you'd notice some of the following traits:

1. They have probably never eaten there before.

2. They probably look a little out of place, maybe over or under-dressed for the place.

3. They probably order things that can be eaten quickly or that can be taken on the run.

I also think if you make a point to chat with people a little, especially if you comment on an article of clothing they are wearing, or other aspects of their appearance, they'll be less apt to skip as they will worry you might remember something that would link to them.

Now theft, which is what this is, is not linked to income, race, etc.  For some, it could be a matter of eating when they are broke, but for many, it's the thrill of doing something they know is wrong.  In a former life, I once helped bust the ADA in San Francisco for stealing a bottle of Dom Perignon on New Year's Eve.  His BMW was parked in our garage, and his Platinum Amex in his wallet.  He certainly wasn't stealing for necessity.

Answer 2

Some of these may tip you off:

-They order lots of food, or really expensive things (they might be planning the "dash", so they want to enjoy the ritzy stuff).

-They act shifty and are constanly eyeing the staff or other costomers (they would act like that to find the best dashing opportunity).

-They act extremely reserved and quiet (as to not draw attention to themselves, so no one but you would notice if they're gone).

I hope I helped!

Answer 3

If you even have to ask this question I highly recommend getting into fine dining.

The money is WAYYY better and if someone does leave without signing their credit card receipt (or the wrong copy), you can always call the number they used to make their reservation.

Answer 4

Customer service!

How do they get out without you knowing? If your around more frequently, and in a position to intercept them, you should be able to stop it.

I know thats easier said and done, but if you work on trying to be there and be walking by as often as possible, not only will you likely prevent dine and dashers, but you'll probably get bigger tips yourself!

My understanding is that you can not legally be required to pay for them out of your tips. However, I am not a lawyer and do not know the legal jargon- hopefully someone familiar with the law can help out more with this.

good luck!