How to change message in Audix for Avaya equitment?

Question

When I dial in to check my voice mail in Audix, I am stuck with the last person's name and voice talking back to me. Instead of my voicemail saying "Maya" it still says "Carol Ford" and then goes into my messages. I can't for the life of me figure out how to change this particular message; my outgoing is fine. Any one know how to navigate this?

Answer 1

It may depend on which version of Audix you're using, but... generally you need to go to "Personal Options" (usually by pressing 5 from the main menu). You then may be able to press 5 again for "recorded name".

Follow the voice prompts...

Hope this helps.