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How to configure Preventive Maintenance in Siebel using Siebel tools?

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Im Using Siebel v7.7. I know to configure Siebel Call Center and dont have any idea of EIM & EAI. I want to know how to configure Siebel field Service(preventive maintenance in particular) using Siebel tools. Thanks for reading my question. Please help me.

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  1. When you say preventive maintenance, do you mean a particular module in Siebel Field Service?  I am assuming it would be pretty much like configuring other modules in Siebel (table, BC's, applets, etc.).  Just note that some BC's are based on special classes with special implementation like e-mail-related BC's.

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