How to contact Ebay?

Question

I received an item bought of Ebay but im not happy with it. It was listed as new but it had scratches all over it. I contacted the seller an he tried to fob me off with some stories then offered to give me abit of money back. It was meant to be a present for someone but theres no way im giving it!! The seller doesnt seem to want it back so should i contact Ebay? and how long after the auction has finished can i put in a claim?

Answer 1

Raise a dispute (goods not as described) with both eBay & PayPal ...