How to deal with customer complaints ?

Question

In general

Answer 1

Listen carefully to the complaint.  If it has at least some credence, repeat back the complaint, apologize and ask the customer how he/she would like you to resolve the problem.  If it is reasonable, do it.  If push comes to shove, take the product back and refund the money.  I think one key thing is to make sure you take the product back because it entices them to file false complaints to get free product.

Answer 2

by dealing with them it is your job

Answer 3

First of all if there is a pattern of complaints it could signal a flaw in your business model which should be addressed.  You should be sure that you are always providing good value for your customers.  Still there is always a small and loud percentage of people that like to complain alot.

Do your best to satisfy these customer so no escalation occurs but don't worry too much about trying to retain these complaining customers.  They create alot of unnecessary work and bring down the morale of your employees so politely suggest that if they don't feel the relationship is working out perhaps they would be happier elsewhere.

Answer 4

i have a job interview coming up and i was also looking for the answer to this, but my answer to this would be to listen to what the customer has to say and try to deal with the issue as best as you can but if you can't then try to get someone else to help you, this shows that you have a good relationship with your employees and can solve problems together.

Answer 5

~~Begin by listening and really sympathizing to their problem. Offer to help without whatever you are able to do wiithin your company's guidelines. (I always try and remember I am a consumer too, and you know you are irritated further if the associate just doesn't hear your anger, which escalates the customer's rage).  If you have not satisfied them, then it is time for you to call for a supervisor. I just remember, they are not mad at me they're angry at a frustrating situation. Once they know you are on their side to make them happy, at least you are treated well. That's all you can ask for.~~

Answer 6

If you want to keep your customers and your reputation, you handle customer complaints as though it was you, yourself who had the problem.

Answer 7

Always listen and then say things like "hmmm, I understand (that would be frustrating/annoying)......here's how I can help"

Answer 8

what kind of cstomer?

what kind of complaints?