How to deal with difficult customers?

Question

How to deal with difficult customers?

Answer 1

With a pleasant smile and a wicked dish!

Answer 2

rember this the customer is always right except when there wrong

Answer 3

Working with difficult customers has always been a challenge. Most customers are abusing Singapore's bad customer service as an excuse and always think they are right...

Well, must see things from their perspective if u encounter an arugment cuz u may think u're not wrong bt they may not be in the wrong too... Remain silent for a while and listen to them, dun keep cutting in, let them finish with their what they've got to say first. After which, smile and can start with 'I understand how u feel abt... etc', see if the root of the problem can be resolved by you or higher management.. Most of the time would be something wrong with the product or maybe waiting time etc...

If you think you're going to blow up soon, smile and excuse yourself, take a breather before handling the customer again.

Answer 4

#1 rule is to not take it personally. As hard as it seems smile at them and listen to the customer to get to the root of their problem. If you are working with the public look into their eyes, show that you are interested in helping them and not just trying to get rid of them. If you are on the phone use their name as much as possible and do not try to out shout them. Most of the time the person is just venting and you happen to be the one on the front line. If you are polite and are really trying to help them 99per cent will calm down the other just let it slide off your back.

Answer 5

smile

makes them more mad

Answer 6

need more details.

in person?

over the phone?

mad about selection?

mad about price?

mad about returns?

you can always apologize and act submissive

but not violate company policy.

Answer 7

#1) Apologize. Most of the time, what they are complaining about isn't your fault, but it makes them feel like they are right - though they often aren't & if they are, they're usually overly demanding.

#2) Ask how you can make it right. It makes them feel empowered. Discuss the situation to a manager & ask if he/she will 'comp' a drink to temporarily appease the customer.

#3) Explain that the process of 'making it right' will take time & if the manager has agreed, ask if you can bring him/her a drink 'on the house' while they wait.

#4) When all else fails, have the manager deal with it. You have enough to deal with, without wasting time on someone who simply refuses to be reasonable.

Answer 8

remember that customers are always right.

so apologise if they thinks you are wrong

if they are still unhappy, just smile and walk away..

hahaz

Answer 9

The first thing you should is tell them their rights.

They have the right to remain silent.