How to enter files, I have error loading problems and problems downloading anti virus programs?

Question

I have a virus on my computer

Answer 1

see if you can download mozilla firefox browser....

http://www.mozilla.com/en-US/firefox/

then download Malwarebytes

http://www.malwarebytes.org/

scan with malware bytes...

download Superantispyware and scan

http://www.superantispyware.com/download...

then download avira antivir...

http://www.free-av.de/en/index.html

ONLY USE ONE ANTI-VIRUS PROGRAM

all these programs are powerful and free...

if there's still problems let me know I'll give you some more steps to follow