How to get Java to work on new laptop...?

Question

Today I called tech support for an issue on my new laptop, they talked me through my problem and we fixed the issue. Now I cannot use anything requiring Java, i.e. Pogo games & Yahoo games. I went to Java.com and reinstalled it, I also went into setting, but nothing has worked... Someone please help!!

(It did work before we fixed the issue!)

Answer 1

can you remember what the original issue was and what tech support told you to do to fix it?

Does the problem happen in other browsers like firefox? If not then you at least have a workarround for the problem.

Have you tried completely removing and reinstalling java?