How to keep a phone contact log??

Question

I am trying to keep organized. I tend to forget people's names. Right now in my line of work I get a lot of calls from a lot of different people. I need a good system to log the call with the name, contact info., company name, etc. If I write things down they get too messy and I can never find what I need.

What's a good system for logging calls/keeping contact records? Should I keep an Excel spreadsheet or is there a better way? Thanks!

Answer 1

In my office we just keep a notebook.  We have forms that list time of call, code for what type of call it was (this is REALLY helpful if you're trying to find calls later), problem/solution, action taken, results, and a place at the end to put a check when its been dealt with.  Your job is probably different than mine, but you could probably make something similar work.  Hope this helps! :)