How to make my customers happy?

Question

How to make my customers happy?

Answer 1

Follow up & Thank you cards !!!

Answer 2

Rule #1 - Customer is always right

Answer 3

Give them reasons to want to come back.  Good product.  Good service.  Fair and respectful treatment.

Make doing business with you such an event that they will want to tell their friends.  This applies to the retail AND the wholesale ends of the business.

For virtually all types of businesses, it breaks down into three important parts:

1.  Preparation.  Know your product or services.  Know the features and capabilites of these.  Research your customers.  Know what they need and what they expect from your company.  Find ways that your goods and services meet these needs.  Train your employees.  Keep your place of business clean and safe.

2.  Execution.  Whether it is sales, or services, an owner needs to know what is going on.  If your training program is working, learn to trust those that do the jobs to best know how to do them.  Don't micro manage, but DO micro observe.  Watch what is going on and talk to the people to learn what you are unable to observe.  If you have to make changes, except for emergencies, make the changes behind the scenes, and not in front of your clients.  If it is YOU who is doing the job, treat each client as if he is the first, and only client you've had all day.  Remember, that, if you (or your employees) are having a bad day, it is NOT the customer's fault.  Treat clients and employees with respect.

3.  Follow through.  Even after the sale, or after the service is performed, review the event from first contact to the last step.  Track yours, or the employee's performance.  Keep good records of product movement, or inventory usage.  Learn what was used or sold and when most movement occured.  THIS is when changes can be considered.  Don't keep a lot of inventory on the shelves.  Inventory represents money you've spent that did not earn you any return.  A restaurant, for example does not need three years worth of take out boxes, sitting on a back shelf.  The few pennies saved on buying this bulk is wasted if the same shelf space was used to store next week's product.  Track the pennies, but don't waste the pennies.  Learn from past performance.  If you ran out of men's black socks last January, think about stocking more next January.  Stock up on winter gear in summer and get rid of Summer's inventory by the end of the season.  Invite customer comment, either by mail-in comment cards, or face to face and telephone interviews.   The clients generate your cash flow.  Keep it flowing.

Answer 4

be attentive, smile, strike up a conversation with them, get to know your regulars, offer specials, and make sure you have great food to offer at affordable prices, always make sure your food is plated properly, and a definite must make sure your restaurant is clean, and you have a friendly staff.

Answer 5

have a good quality of service

Answer 6

give out buy one get one free sandwich coupons at Subway

Answer 7

Smile, greet them, and help them out while they shop.

Answer 8

be nice

Answer 9

it's all about respect, and whatever the case have good quaility merchandise

Answer 10

Be honest, do not promise what you cannot deliver, have competitive prices, get to know them by name, and greet by name, now their preferences, have a good return policy, have up to date merchandise, change merchandise frequently, special order when you can, accept credit cards, train your employees on how deal with customers, have steady help, keep your place of business neat and clean, have holiday ornaments, deliver where possible. dress neatly, have long hours, do not close early or open late, conspicuously post your return policy, greet with a smile and be upbeat at all times, do not argue with the customers, be yourself, have some snacks such as candy available and in general treat them as family and as you would want to be treated yourself.

You will also pick up other tips from this posting as well.

Good luck and have a successful business.

Answer 11

Treat each customer like they where family and you will be surprised how many come back! Our Motto is if you won't sever it to your momma then don't serve it to anyone else.

Answer 12

Treat them like you would like to be treated!

Answer 13

talk to them

Answer 14

Show them some T&A if you are fem

and if you are dude, kiss their ***!

Answer 15

That is a big question... I have read some of the replies and its not always being fake or putting on a smile and shaking your head... Its about providing a needed service with consistency, knowledge of the product with a good warranty or return policy. Having good owners makes good manager makes good employees and this makes it easier to provide for your Customers... Hope that helps.

Answer 16

Be able to meet your customers needs, and do so in a pleasant and courteous manner

Answer 17

Your usual considerate self and always happy 2 help

- simply service with a smile!

Answer 18

customers are never content! whatever you do, there's always something to bi*ch about, but its mighty considerate of you to care; you must be a good person, which is sadly rare these days.

i dont know what business your in, but why don't you put up like a suggestion box of some sort, you can have your customer write down some suggestions for improvement. you never know someone out there might have a great idea.

Answer 19

Pretend you agree with what they are saying.

Answer 20

be polite. communicate with them. try to be on the same page as them and always agree with what they say. so that there is not a chance that they could be offended.

Answer 21

smile, agree with them and convince them that what you want to sell them is what they have come to buy.

You may raise the price and then declare a discount just for them.

Learn their name and address them by their name. If while talking you get a hint about their family members like may be a son who is in school or a sick parent, make a mental note of it and before saying bye or when u meet them again inquire about that person.

Answer 22

to see a need and fill it before it is mentioned.

Answer 23

Follow up is huge.

Suggestion boxes!

Answer 24

put on the biggest fake smile you can, and treat them like gold. no matter how rude or bitchy they are.

Answer 25

give them candy