How to obtain a refund from Spirit Airlines?

Question

online I booked and paid for a flight for my friend from Florida, and paid with my debit Mastercard, after my card charged, it showed in bright RED that all flights were booked, and NO flights were available. I have been fighting with Spirit airlines to refund my $$$. This has been since early May. I have contacted them several time and nothing now what? Your advice is greatly ap[preciated. Thank You.

Answer 1

What's they said

Refunds

Involuntary

Refunds are provided when Spirit is unable or unwilling to accommodate the passenger.

In the event that Spirit is unable to provide a previously confirmed seat and is unable to reroute the passenger to their satisfaction via Spirit, Spirit will refund as indicated below:

If no portion of the ticket has been used, the refund will be equal to the fare paid by the passenger.

If a portion of the ticket has been used the refund will be equal to the value of the unused portion.

Customers involved in a Spirit Airlines initiated cancellation or schedule change in excess of 30 minutes will have three (3) options available to them, re-accommodation, future flight credit, or a refund.

Answer 2

Unfortunately, debit cards do not carry the same protection as credit cards (which is why Spirit, not known for customer service, can dither).  That said, I would ask your card issuer for assistance.  Tho they may not be able to do a provisional credit,  a letter of inquiry from them to Spirit may shake things loose.

If that doesn't work, send an note via his website to Chris Elliott, the travel troubleshooter. and see if he can help. http://www.elliott.org/ - Click on contact.