How to provide good customer service?what is public relations?

Question

How to provide good customer service?what is public relations?

Answer 1

public relations helps an organization and its consumers mutually adapt with each other

customer service is treating your public with care

Answer 2

Providing good customer serive make ur customer happy and he will be loyal

Some of the helpful points

Answer your phone.or Get call forwarding or an answering machine

The phone is most of the time the 1st point of contact and the best- so never make compromises on that

Don’t make promises unless you WILL keep them.

Not plan to keep them. Will keep them. Reliability is one of the keys to any good relationship, and good customer service is no exception. If you say, “Your new bedroom furniture will be delivered on Tuesday”, make sure it is delivered on Tuesday. Otherwise, don’t say it.

Listen to your customers.

Is there anything more exasperating than telling someone what you want or what your problem is and then discovering that that person hasn’t been paying attention and needs to have it explained again? From a customer’s point of view, I doubt it. Can the sales pitches and the product babble. Let your customer talk and show him that you are listening by making the appropriate responses, such as suggesting how to solve the problem.

Deal with complaints.

No one likes hearing complaints, and many of us have developed a reflex shrug, saying, “You can’t please all the people all the time”. Maybe not, but if you give the complaint your attention, you may be able to please this one person this one time - and position your business to reap the benefits of good customer service

Be helpful - even if there’s no immediate profit in it

Train your staff (if you have any) to be ALWAYS helpful, courteous, and knowledgeable

Public relations

Meeting with people and sharing

Answer 3

"The real SERVICE starts, after selling."

Always attend customer queries & try to give immediate, workable solution.

It will not only help you to RETAIN customer but, also will give you MORE BUSINESS.

Best of Luck!!