How to write an exception letter to the carriers?

Question

I need help writing an exception letter to Blueshield they didn't received my application to add my dependents and I don't even have prove that i fax over those documents because i lost a document they faxed over something when you fax over something to Blue Shield. LET ME KNOW Please I need it by today.....I threw away the document knowing they have process the application to add my dependents no myself.

Answer 1

Dear Blueshield: Please allow an exception to your rule governing the time limit allowed to notify you regarding adding dependent coverage to my plan. I faxed the required document to you on _______; however, this document has obviously been lost because you never received it. Also, I did not keep proof that I faxed it because I assumed my request was being processed.  Blah, blah, blah, etc.

Your Name

Your address

Your phone number

your member id number

your date of birth

your dependent's information

Date the letter

sign the letter

make a copy of the letter

send certified mail

follow up the letter with a phone call