Hp laptop. hey ma dvd-rom does not diaplys any drive...e-drive...wen i tried to troubleshoot it

Question

hey ma dvd-rom does not diaplys any drive...e-drive...wen i tried to troubleshoot it show error code 39my laptop wont read disks either. i found a solution which involved removing the flters and it started working but within moments it stopped again. i now cant remove the filters coz they have been removed. HELP!