Hypothetical question about ebay and paypal?

Question

Ok so say a someone buys a used Laptop off of ebay and pays via paypal. So the seller mails an empty box to the address and gets a tracking number for it. Then the buyer requests his money back on paypal. So now there would be a temporary hold on paypal. Then the seller would have to punch in the tracking number of the empty box on paypal. Then paypal would see that the seller did mail the item to the buyer. What would the buyer do in that situation??

Answer 1

You would have to open a dispute with ebay first stating 1) that you did not receive the item or 2)  you did not receive item as described. They may have proof that they shipped you something, but cannot prove it was the right item.

Definitely contact ebay customer support and tell them the situation. They can tell you how to handle it best. Since pay-pal was used, there's a good chance of getting a refund.